Refund & Cancellation Policy
Transparent refund rules and 1-click subscription cancellation policy.
Risk-Free 14-Day Guarantee
We want you to be 100% satisfied with Masar CRM. If you purchase any paid plan (Starter $29/mo, Pro $79/mo, or Enterprise $199/mo) and decide within 14 days that it doesn't fit your business requirements, we will issue a full 100% refund — no questions asked.
1. Subscription Cancellation
You can cancel your Masar CRM subscription at any time directly from the Settings > Billing section or by contacting our support team at support@masarcrm.com. Upon cancellation, your workspace remains fully active until the end of your current billing period.
2. Refund Eligibility Criteria
- First-Time Subscriptions: Eligible for 100% refund within 14 calendar days of payment.
- Annual Plans: Eligible for 100% refund within 30 calendar days of initial purchase.
- Plan Downgrades: Credit balance is applied automatically to future billing cycles.
3. Refund Processing Timeline
Approved refunds are processed back to the original payment method (Credit Card, Debit Card, or Bank Transfer) within 3 to 5 business days. You will receive an automated email confirmation once the refund transaction is executed.
4. How to Request a Refund
To initiate a refund request, send an email to support@masarcrm.com with the subject line "Refund Request - [Your Company Name]". Our billing department processes all requests within 24 hours.