Masar CRM Setup & Integration Master Guide
Interactive step-by-step onboarding walkthrough for multi-channel sales.
Onboarding & Channel Integration Setup Guide
Interactive Video GuidesConsolidated step-by-step walkthroughs with embedded videos to connect WhatsApp, Instagram, TikTok, and AI agent.
WhatsApp Cloud / Business API
Official Meta Cloud APIConnect official Meta Business Manager, register your phone number, and generate permanent system tokens.
From Meta → WhatsApp → API Setup
Your registered WABA Account ID
From Meta Business → System Users
Setup Steps & Verification Checklist
Log in to Meta for Developers (https://developers.facebook.com) using an account with Admin privileges in Meta Business Manager.
Meta Business & Developers (developers.facebook.com)In the Meta App Dashboard under WhatsApp, create a new WhatsApp Business Account (WABA) or select your existing registered account and copy your WABA ID.
Meta Developers App DashboardAdd a dedicated phone number that is not currently bound to personal WhatsApp. Complete the SMS or Voice phone verification to receive your Phone Number ID.
In Meta Business Settings → System Users, generate a permanent access token with whatsapp_business_messaging permissions and configure the Webhook URL and Verify Token in your Meta App.
Meta Business System UsersTroubleshooting & Verification Tips
WhatsApp Offline / Token Error?
Verify that your Meta System User Token has not expired and has whatsapp_business_messaging permission granted.
Instagram Replies Blocked?
Check Instagram Mobile App → Privacy → Messages → Connected Tools and make sure "Allow Access to Messages" is turned ON.
TikTok Leads Not Syncing?
Ensure your Instant Form Webhook URL matches https://masarcrm.com/api/webhooks/meta and verify the handshake event in TikTok Ads Manager.